Cancellation provision for a contract for the supply of digital content that is not supplied on a tangible medium
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly outside his trade, business or profession (§13 BGB).
Right of withdrawal
You can cancel this contract within 14 days – without having to give a reason. The revocation period is fourteen days and begins on the day the contract is concluded. In order to exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number and e-mail address.]) of your decision to withdraw from this contract by an unequivocal statement in writing. Please use the withdrawal form below (sample). However, this model is not mandatory. In order to comply with the withdrawal period, it is sufficient if you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If this contract is revoked by you, we undertake to immediately repay all payments that we have received from you in the fulfillment of this contract. The deadline for this is 14 days from the day on which we receive notification of your revocation of this contract. The refund will be made via the payment method you used when purchasing. Unless expressly agreed otherwise. You will not incur any additional costs as a result of the repayment.
Sample withdrawal form
If you wish to exercise your right of withdrawal, please fill out this form and send it back to us:
– To [Insert: Name/company, address, e-mail address and, if available, fax number]:
– I/we hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*).
– Ordered goods/services:
– Ordered on (*)/received on (*)
– Name Consumer:
– Consumer address:
– Signature consumer (only for contact in written form):
– Date:
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content (e.g. online courses) which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Your right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you lose your right of revocation by confirming the corresponding checkbox during the payment process at the beginning of the fulfillment of the contract and the immediate provision of the ordered digital content. We hereby inform you that we make the conclusion of the contract dependent on the aforementioned consent and confirmation.
Contact options
You are welcome to contact us in the following ways:
- by e-mail to:
- by telephone to:
- by post to the following address: